Shipping, Returns & Refunds Policy

 

Thank you for shopping at Tornado Kit!

 

Shipping

We aim to ship all orders within 72 hours of receipt.

Please allow between 15-45 days for your order to arrive. If more than 45 days have passed please email us at info@tornadokit.com to review the status of your order.

 

Returns

To return a product to Tornado Kit email us at info@tornadokit.com with an explanation for your return. 

After you have sent an email to info@tornadokit.com you will receive instructions for returning your item(s). Shipping charges incurred in connection with the return of a product are non-refundable. You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping.

Once we have received your return we will refund your payment method within 72 hours. Please allow 3-5 business days once we have processed your refund to be reflected on your payment method.

Damaged items
If you received a damaged product, please notify us immediately for assistance.

Exchanging Items

If your items have not arrived within 60 days of the date of original purchase, contact Customer Service for a full refund of your purchase.(This policy excludes errors made by customers when providing shipping details on their order(s) and missed parcel deliveries). Please note: Due to the popularity of certain items in our catalog, shipping times may take longer than the estimates shown on the website.

 

Have another issue with your order?

We appreciate your business and want to help. Shoot us an email and we'll respond within 24 hours. 

 

Thank you!

Tornado Kit Team